Warranty and returned goods policy

Warranty

The products of Kytola® Instruments and Kytola Instruments OY (hereinafter refered to as Kytola®) are warranted against limited defects in material and workmanship of its own manufacture for a rolling period of twelve (12) months from date of manufacture. This warranty applies only to the original purchaser, i.e. purchased direct from us or through one of our authorized distributors. Original proof of purchase, payment and/or proof of delivery are required in order for the warranty to be valid.

Kytola® must be contacted in writing in the USA: Kytola® Instruments, 6600 Trans Canada HIghway, Suite 750, Pointe Claire, Quebec H9R 4S2 or by email: flow@kytola.ca of any equipment failure during the warranty period. The written notification must be done without undue delay and within the warranty period. The written notification must state the reason for the equipment failure, the date it occurred; the actual ambient and operating conditions at the time of equipment failure. This written notification must be signed by a person deemed competent by the customer to make such judgment in equipment failure in order for the warranty to be valid.

When returning a contaminated product it will be accepted for service only if a person authorized by the customer has made a signed statement of the type of contamination and the product has been cleaned of any contaminants.

Kytola®’s sole obligation hereunder shall be expressly limited to repair or exchange, ex-works Muurame, Finland for any defective equipment. Alternatively, we will at our sole discretion refund the purchase price.

Kytola®’s obligation under this warranty is limited to the above and does not apply to defects caused by: normal wear and tear, abnormal operating conditions, inadequate maintenance or faulty repair by any party other than Kytola®, failure to observe proper operating instructions, building or assembly work not performed by Kytola®, accident, misuse or resulting from use in other than its specified purpose and/or conditions caused by modifications undertaken by the customer or any third party without the express written consent of Kytola®.

Nor does this warranty include the furnishing of service for maintenance or problems arising from the foregoing causes. No claims for labor, installation, removal, transportation, loss of profit and/or other expenses will be recognized. Notwithstanding any stipulation of the purchaser to the contrary, all other obligations, representations, warranties and conditions, express or implied, statutory or otherwise, including any implied warranties or conditions of merchantability, quality or fitness are hereby excluded and Kytola® shall not be liable for any loss, cost or damages, of any kind whatsoever, whether consequential, indirect, special or otherwise, arising out of or in connection with the equipment or any defect therein, even if caused by the negligence of Kytola®, its employees or agents.

Kytola® equipment returned for non-compliance and deemed to be in satisfactory operating condition and/or in a state free of defect will void the warranty of the equipment.

Kytola® reserves the right to levy reasonable service charges they deem appropriate for equipment returned without proper justification. The provisions hereof relating to the warranty and limitations hereon and limitation of liability shall continue to be enforceable between the parties notwithstanding termination of the within agreement for any reason including fundamental breach. Equipment not of Kytola® manufacture will carry the vendor’s or manufacturer’s standard warranty.

Returned Goods Policy

1. A return authorization number must be obtained from the location where you purchased the item.

2. We will only accept at our discretion, for return and credit, items which were purchased within a twelve month period and are in resalable condition. We will not accept under any circumstances items which have been specially manufactured or specially calibrated to the customers specifications.

3. Restocking Charge The standard restocking charge, without offsetting orders of equal or greater value of the returned goods is 25%. If an offsetting order is placed, and the offsetting value is equal to or greater than the value of the returned goods, then the restocking charge is 15%.

4. Goods returned must be new, unused and in their original containers. Charges for updating and/or reconditioning will be deducted from the credit issued.

5. Procedure:

5.1 Contact our sales department where your purchased the product to initiate a Return Goods Authorization (RGA)  providing the following information:

  a) product being returned along with serial number and/or manufacture date if available.
  b) reason for return.
  c) invoice number of purchased item(s) being returned.
  d) if an offsetting order is to be placed, reference the new order number.

5.2 The RGA must accompany the return(s).

5.3 After inspection of the returned item(s), a credit memo will be issued.

Note: All items returned for credit or repair must be shipped prepaid.